Policies

Salon Policy

Dear Customers,
Our Salon Policy is here to protect the customer’s rights and guarantee our services. The hard copy is displayed in our Salon and available upon your request. We would like to point out the main parts that you need to be aware of before booking or coming to our salon.

GUARANTEE 

  • We don’t guarantee any regular nail polish on nails. 
  • Acrylic/Shellac/BIAB services are guaranteed for  72 hours from your visit. Within this time frame, if any correction needed due to a fault on our side, please get in touch with us to schedule your free repair. If you cannot come back within the free repair period, please still inform us and book an appointment at your earliest convenience.
  • We will not be responsible for any breakage/infection/ damaged nails after you leave the salon.

CANCELLATION

  • We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or reschedules at least 24 hours prior to the appointment. If the booking was made on the same day, notify us as soon as possible.

NO SHOW/NO CALL

  • No show/no call clients after 3 missed appointments will be accepted only when walk in or booked with a non-refundable deposit in full.

LATE ARRIVAL

  • In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment.
  • If you are going to be late for an appointment, please call us on (089) 266 2626 or (085) 146 7777. If you are more than ten minutes late, we cannot guarantee completion of the service(s) booked, but as always, we’l make every effort to do so, or you could be rescheduled.

REFUND

  • In our pursuit of excellence, we realize that we may not always meet your expectations. Please let us know immediately if you are not satisfied with any services we provide, with our staff, etc. Once services are paid for, we will consider that you accepted and were happy with the complete result of the service/staff and we will not be able to offer refunds.

CHILDREN

  • Please keep children within your sight and safety. For safety and insurance liability, children under 12 years old must be supervised by an adult.
  • You are liable for any damages caused by your children in the Salon.

GIFT VOUCHERS

  • Gift vouchers are non-refundable, not redeemable for cash, non-transferable nor will cash be given in exchange for unused balances.
  • We are not responsible for lost, stolen or damaged gift vouchers or any unauthorised use.

We Reserve the Right to Refuse Service To:

  • Anyone with open or infected wounds on the treatment area.
  • Anyone in ill health that we suspect may be contagious, or we fear could be harmed by our service.
  • Anyone demonstrating inappropriate behaviour to our nail technicians and other customers.

NOTES:

  • Inform the salon if you have any allergy related to the chemical substances before having any service(s).
  • Inform the salon immediately if you are concerned that you may have an infection/reaction/condition as a result of any of our treatments.
  • We will not take any responsibilities for the loss of your personal belongings while you are having the service(s) in our salon.

Tips & Gratuities Notice

Tips and Gratuities Notice
  • In compliance with section 4E of the Payment of Wages Act 1991 (as inserted  by section 3 of the Payment of Wages (Tips and Gratuities) Act 2022)
  • This notice advises employees and customers on how tips, gratuities, service charges and other mandatory charges are treated on this premises.
  • In Beautyphile Nail Boutique all Tips and Gratuities collected are distributed to employees in a manner that has been agreed with our employees.
  • Beautyphile Nail Boutique does not collect any other fees other than a Cost of the Service provided according to our Price List.
Payment of tips and gratuities by cash
  • Beautyphile Nail Boutique is a cash only business.
  • All tips and Gratuities made to or left to our staff are distributed in a manner that has been agreed with all of our employees.
  • 100% of all tips and gratuities goes directly to our staff in line with the Payment of Wages (Tips and Gratuities) (Amendment) Act 2022.
  • All cash tips are kept by the individual nail technician/beautician who looked after the customer.
  • In case a customer received treatments by more team members, please advise us when paying how you would like your tip to be distributed, otherwise we will always distribute it evenly amongst the team members who looked after you.
  • The management of the Beautyphile Nail Boutique takes no involvement or responsibility for the distribution or allocation of cash tips.

Date 1st December 2022

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